Payment Information
Payments can be made by either cheque, cash, or e-transfer. If paying by cheque, please make the cheque payable to Benchmark Swim Academy.
We do offer payment plans. For more information please contact Desiree by email benchmarkswimming@gmail.com.
The total amount for lessons must be paid by the first day of swimming lessons. If the payment is not received by the due date, a $20.00 late fee will be charged. For NSF cheques, an additional $25.00 charge will be added to the invoice.
- A written request to withdraw from lessons needs to be submitted by email (benchmarkswimming@gmail.com) before the third week (third lesson) of the swimming program.
- If the request is submitted before the third week of lessons, a refund minus the applicable charges will be issued.
- Applicable charges deducted from the refund include the costs of all classes the participant attended prior to withdrawing and a $25.00 administration fee.
- After the third class there is no refund for the swimming lessons.
Credits don’t expire and are not refundable.
Backyard Swimming Lessons
We do swim in the rain! However, we do not swim when there is thunder or lightning.
Prior to Lesson
If the forecast calls for thunder or lightning (or other extreme weather conditions), we will monitor the weather and contact you by email or text to let you know of a potential cancellation of the lesson and our plan.
If its clear that the weather is not safe for teaching, the lesson will be cancelled and rescheduled for another day.
During the lesson
If the weather changes during the lesson, we will exit the pool immediately and take cover. While we wait, we will do a dry lesson (which includes water safety). In water lessons will resume as scheduled once it is safe to do so.
Specific for Lessons Located at Public Pools
We are very thankful that the City of Winnipeg allows us to teach during public swim hours. Since lessons are taught during public swimming hours, everyone is required to pay pool admission – swimmers and instructors. We thank you for understanding.
Pertains to Swimming Lessons Only
- To be eligible for rescheduling a lesson, a minimum of 2 weeks’ notice prior to absence is required (or if absence is due to an emergency).
- If 2 weeks’ notice is provided, we will do our best to reschedule the lesson for another day and time before the session ends.
- There is no guarantee we will be able to reschedule a lesson since it depends on what times are available for the same swim level and same class size during the session.
- A maximum of two requests to reschedule a lesson can be submitted per session.
- If we are unable to reschedule the lesson, no credit will be applied towards the next session.
Pool Fouling
If a pool fouling occurs, our instructors will still be there to teach lessons. If there is no sign indicating where Benchmark Swim Academy students should go, please ask the front desk or wait for one of our instructors to find you.
Facility Closure
If the pool closes due to unforeseen circumstances we will contact you as soon as possible to let you know. We will try our best to reschedule the lesson. If we are unable to reschedule the lesson, a credit will be applied to your account.